1. Digital Wallet Top-Up Overview
PrintPortal uses a prepaid digital wallet credit model for software rendering operations. Operators add funds to their wallet balance using dynamic UPI QR codes and bank transfer rails. Because digital wallet top-ups grant immediate software credit, specific refund conditions apply as detailed below.
2. Failed UPI Payments & Automatic Settlement
If your bank account was debited during a wallet top-up but your PrintPortal balance was not credited within 5 minutes due to network latency:
- Automated Bank Reversal: In most cases where payment fails at the gateway switch, your originating bank will automatically reverse the debited amount to your source bank account within 24 to 48 banking hours.
- Live UTR Reconciliation: If the payment was successful on the UPI switch, operators can submit their 12-digit Bank UTR reference number via the in-dashboard Helpdesk & Complaints desk. Our automated reconciliation engine verifies the UTR live against banking rails and atomically credits your wallet.
3. Unused Wallet Balance Refund Requests
If you choose to permanently close your operator account and have an unspent prepaid wallet balance:
- You may request a manual refund of unconsumed prepaid funds by emailing support@printportals.xyz from your registered account email.
- The request must include your registered phone number, government photo ID matching your registration, and bank account / UPI details for the transfer.
- Approved refunds for unspent wallet balances are processed back to the original source payment method within 5 to 7 business banking days.
- Promotional, bonus, or referral balance credits are strictly non-refundable and cannot be cashed out.
4. Consumed Software Jobs (Non-Refundable)
Once a PVC card document formatting job has been generated, rendered into CR80 resolution, and delivered to the operator's active session, the nominal processing fee (₹5 to ₹8) is deemed fully consumed and cannot be reversed or refunded.
5. Service Cancellation & Termination
Operators may discontinue using PrintPortal at any time. Accounts found engaging in fraudulent card tampering, unauthorized biometric extraction, or violations of Indian laws will be immediately terminated without eligibility for refund of remaining balances.
6. Dispute Resolution Support
For immediate assistance with any payment or wallet reconciliation inquiry:
- Grievance Email: support@printportals.xyz
- In-Dashboard Ticket: Dashboard > Support > File Complaint Request
- Resolution Window: 24 to 48 business hours